We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us.

Our customer service hours are Monday–Sunday, 5:00 AM–5:00 PM CST.

  • Reach Us By Phone+501-612-6927
  • Emailbelize.w.c.tours2019@gmail.com
  • Address#17 Lords Bank Village, Lords Bank Village Belize District, 501, BZ

Or use the form below

    Frequently Asked Questions

    Can I get a refund?

    We understand plans can change. Our cancellation fees are structured as follows:

    • More than 72 hours notice:
      If you cancel 72 hours or more before the scheduled start time of your tour, you are eligible for a full refund, minus any non-refundable processing fees.
    • 48–72 hours notice:
      Cancellations made between 48 and 72 hours before your tour start time will receive a 50% refund of the total booking amount.
    • Within 48 hours / No-shows:
      Cancellations made less than 48 hours before the tour, as well as no-shows, are non-refundable, as operational preparations and reservations are already confirmed.

    Can I change the travel date?

    • Requests to change tour dates or tour details must be made at least 48 hours in advance.
    • Changes are permitted subject to availability.
    • A change fee may apply if adjustments are made within 72 hours of the scheduled tour.

    Why was my tour cancelled?

    We reserve the right to cancel tours due to severe weather, safety concerns, or factors beyond our control.

    In these cases you may choose: A full refund, or A reschedule to another available date.

    No additional fees will apply for cancellations initiated by the operator.

    My cruise ship schedule changed! Help?

    • We understand cruise schedules change unexpectedly.
    • If your ship cannot dock or arrives too late to join the tour, please notify us as soon as possible.
    • Refunds or reschedule options will be handled on a case-by-case basis.

    Do you expect a deposit payment?

    • A deposit of 50% is required at the time of booking to secure your tour.
    • The remaining balance is due before the tour date or upon arrival, unless otherwise agreed in writing.
    • All prices are quoted in USD.

    Which credit cards do you accept?

    Our payment gateway Rezdy accepts a variety of major credit/debit cards (Visa, Mastercard, Amex, Diners Club, Discover) and digital wallets including Apple Pay, Google Pay, and Alipay

    Are the tours included with meals?

    We provide a delicious and locally made lunch with most of our excursions! If a tour you want to go on does not offer food, please contact us and can absolutely accommodate you with beautiful and delicious local cuisine! Feel free to reach out!